Customer Service:


contact@self-perform.com

Self Perform

Unit 2, 215 – 219 Nicholson St, Brunswick East,  VIC 3057

Melbourne, Australia

(Studio visits by appointment only)

Our customer service / business hours are: Monday – Friday: 10am – 5pm EST.
Any emails sent during non-business hours will be responded to the following business day.

 

Product Descriptions:

Before making the decision to purchase an item/s from Self Perform, please take the time to make sure you have read the whole description, checked our sizing guide and reviewed all images. Every item is described extensively and should provide you with a thorough understanding of its characteristics.

Self Perform reserve the right to change/alter and improve our garments at any time, without notification. 

If there is any information you are unsure or aware of please contact us for any inquiries. 


Pricing and Payments:

All prices displayed on the website are quoted in Australian Dollars. We process all payments through Stripe, a secure online payment system for Debit and Credit Cards. All listed prices are applied via the discretion of Self Perform and are based on all, one, or any of the following traits: rarity, quality, beauty, personal value, financial value, availability and artisinal craftsmanship.

We reserve the right to update our prices at any time, including pre-order items, prior to a sale being made of the physical item. 

 

Exchange / Refund Policy:

We accept Returns for Store Credit or Exchange on full priced items only. Unfortunately we cannot offer refunds as all of our products are hand crafted and made to order.

If your garment is faulty on behalf of a manufacturing flaw, we are happy to accept your return and either repair or make you a replacement garmentShould this be the case, we will prioritise your repair and endeavour to dispatch within 1-3 business days. To be eligible for this service you must return the garment within 7 days of it being purchased. Once we have safely received the item, we will access it to ensure it hasn't been worn / washed or damaged.

If you have chosen the wrong size, we are happy to re-make your order to the appropriate sizing, the standard 7-10 business days lead time will be applied in this situation. Custom sizing will incur an additional design fee.

If you would like to return your purchase, please contact us within 7 days of receiving your item and you will be sent an email containing a Return Authorization and instructions for garment return. All items are the customers responsibility until they are safely received at the Self Perform Studio. We advise items to be returned via trackable delivery service within 7 days to be eligible for a return.

We will not accept returns on goods that have been worn, washed or damaged.

If your Return is for the reason of change of heart you will be issued with a store credit that is valid for 12 months from the original purchase date. Please note any exchanges on items will require additional 7-10 business days production plus dispatch time.

To request a return please email, contact@self-perform.com clearly outlining your reasons for exchange.

 

Privacy

Your private information is secure with us.  Self Perform is committed to keeping your details safe.  Any purchases made via the Self Perform online checkout are done via a secure SSL (Secure Sockets Layer). We're Level 1 PCI compliant and use 128 bit SSL encryption to ensure your credit card data is safe and secure. We do not keep your personal credit card details on file and in no uncertain terms will we pass on your personal information to any other third parties. 

By placing an order with Self Perform, you grant us the authority to contact you in the future with any promotional emails, exclusive sale offers and new product updates. You always have the option to be removed from our mailing list should you not consent to our emails. 

 

Copyright


Unless otherwise indicated, copyright of our designs and the information on this web site (including but not limited to; text, images, graphics, logos) is property of Self Perform. All rights reserved 2016.